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iHeart Studios iHeart Studios

Get in touch info@iheartstudios.com +4420 7231 8878

Careers

We are currently recruiting for a number of positions due to business growth. To join our team in Amsterdam, please send your CV to vacatures@iheartstudios.com.

Production & Client Services Executive

Job Description

As Production & Client Services Executive you have responsibility for the overall 360-degree management of your appointed account(s). You will be the face of I Heart Studios to your account(s) and all relevant contacts, and you are responsible for representing the interests of the client throughout their entire I Heart experience. You are also responsible for maintaining and building the relationship between I Heart Studios and your appointed account(s).

You will produce and maintain status reports of all on-going activities with your account(s), providing weekly updates to your client and line manager. If required by client or due to account issues, these status reports must be delivered on a daily basis or more frequently if necessary.

Main duties and responsibilities:

Managing Clients Workflow

  • Take full ownership of all client’s workflow through the I Heart Studios product lifecycle and ensure delivery of images to correct quality standards and on agreed timings.
  • Utilize established I Heart Studios workflow systems and CRM systems to manage the client’s workflow correctly, overseeing the full process from receipt of inventory and check-in of goods to return of images to client, reconciliation of costs and dispatch of invoices.
  • Ensure the smooth running of the account by maintaining a high quality of account administration, throughout the lifecycle of products in I Heart Studios.
  • Liaise with the financial department to ensure all invoicing relating to the client is correct and reconciled to work done, and also dispatched on time.

Communications / Reporting

  • Leading all communications between the client and I Heart Studios studio team and being the main point of contact at all times.
  • Responsible for creating brief for each shoot to ensure clients’ needs are carried out on set.
  • Providing swift and appropriate responses to all client requests.
  • Setting up and running regular status update meetings with clients, and developing, updating and distributing account status reports including all on-going actions and requirements to clients and line managers.
  • Developing and distributing any meeting reports for all studio and client communications and keeping a record of all workflow and project management.
  • Project management of shoots within the studio and on location.
  • Liaising with external agencies to supply models, hair and makeup, props, catering.
  • Liaising with all relevant internal departments at I Heart Studios and representing the client to ensure the delivery of work is to the required standard and within the agreed timings.
  • Reporting all client updates and activities to appropriate line management through regular production team meetings.
  • Upholding the premium customer service values of I Heart Studios and representing the core brand values of I Heart Studios at all times.

Commercial

  • Take a proactive and commercial approach in all situations focusing on increasing bookings and offering the full range of products and services offered by I Heart Studios.
  • Feedback all sales & client productivity weekly to line management.
  • Liaise with the commercial department on an on-going basis to ensure all products and services undertaken for the client remain within the agreed contract or service agreement.
  • Liaise with relevant internal departments on all projects; highlighting any problems and composing viable solutions.

Skills and Experience Required

  • Educational degree to university level (BA).
  • Experience in account management in the creative industries.
  • Excellent spoken and written communications skills.
  • Strong organisational and written skills.
  • Good project management skills, ability to use own initiative and also work as part of a multi-functional team.
  • Confidence, tact and a persuasive manner – an ability to be perceptive and understand client needs requirements versus I Heart Studios needs.
  • A professional manner and good people skills for client facing and internal colleagues.
  • Ability to work well under pressure.
  • MS Office fluency.

Competencies

  • 2 years’ experience working in photo studio/organizing photoshoots capacity.
  • Relevant account management experience, proven examples of managing multiple clients at once.
  • Past experience of project management and meeting deadlines.
  • Ability to escalate issues where necessary and able to communicate with employees of all levels of business.
  • Advanced Excel skills
  • Eye for accuracy & process
  • Strong communication Skills with excellent Phone and Face-to-face etiquette
  • Fluent in English and Dutch
  • Multi-tasking and prioritisation.
  • Attention to detail.
  • Relationship building.
  • Perceptive communications.
  • Problem solving.
  • Team player and motivator.

What we offer

  • A full-time position with a contract for one year, with possible extension to an indefinite contract, at a fast-growing photography studio in Amsterdam.
  • A good salary between 26.000 and 30.000 EUR gross per year, depending on age and experience, plus an annual holiday allowance.
  • Work with some of the biggest and best known fashion brands in the world.
  • A young, motivated and international team of fashion lovers!

Apply now
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Please contact us on business@iheartstudios.com.

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I Heart Studios Team