iHeart Studios

Careers

We are currently recruiting for a number of positions due to business growth. To join our team in Amsterdam, please send your CV to vacatures@iheartstudios.com.

About I Heart Amsterdam

I Heart Studios is a highly creative digital content studio based in London and Amsterdam. We are unique due to our fashion origins and distinctive personality. We are also unique in the market because we offer a full service to clients from highest quality product photography through to conceptual creative imagery.

We were founded in 2008 out of the simple belief that exceptional imagery is fundamental to enhancing brand perceptions and increasing online sales, and we produce best-quality visual content for a selection of high profile clients.

Production & Client Services Executive

Job Description

As Production & Client Services Executive you have responsibility for the overall 360-degree management of your appointed account(s). You will be the face of I Heart Studios to your account(s) and all relevant contacts, and you are responsible for representing the interests of the client throughout their entire I Heart experience. You are also responsible for maintaining and building the relationship between I Heart Studios and your appointed account(s).

You will produce and maintain status reports of all on-going activities with your account(s), providing weekly updates to your client and line manager. If required by client or due to account issues, these status reports must be delivered on a daily basis or more frequently if necessary.

Main duties and responsibilities:

Managing Clients Workflow

  • Take full ownership of all clients workflow through the I Heart Studios product lifecycle and ensure delivery of images to correct quality standards and on agreed timings.
  • Utilise established I Heart Studios workflow systems and CRM systems to manage the clients workflow correctly, overseeing the full process from receipt of inventory and check-in of goods to return of images to client, reconciliation of costs and despatch of invoices.
  • Ensure the smooth running of the account by maintaining a high quality of account administration, throughout the lifecycle of products in I Heart Studios.
  • Liaise with the financial department to ensure all invoicing relating to the client is correct and reconciled to work done, and also despatched on time.

Communications / Reporting

  • Leading all communications between the client and I Heart Studios studio team and being the main point of contact at all times.
  • Responsible for creating brief for each shoot to ensure clients needs are carried out on set.
  • Providing swift and appropriate responses to all client requests.
  • Setting up and running regular status update meetings with clients, and developing, updating and distributing account status reports including all on-going actions and requirements to clients and line managers.
  • Developing and distributing any meeting reports for all studio and client communications and keeping a record of all workflow and project management.
  • Project management of shoots within the studio and on location.
  • Liaising with external agencies to supply models, hair and makeup, props, catering.
  • Liaising with all relevant internal departments at I Heart Studios and representing the client to ensure the delivery of work is to the required standard and within the agreed timings.
  • Reporting all client updates and activities to appropriate line management through regular production team meetings.
  • Upholding the premium customer service values of I Heart Studios and representing the core brand values of I Heart Studios at all times.

Commercial

  • Take a proactive and commercial approach in all situations focusing on increasing bookings and offering the full range of products and services offered by I Heart Studios.
  • Feedback all sales & client productivity weekly to line management.
  • Liaise with the commercial department on an on-going basis to ensure all products and services undertaken for the client remain within the agreed contract or service agreement.
  • Liaise with relevant internal departments on all projects; highlighting any problems and composing viable solutions.

Skills and Experience Required

  • Educational degree to university level (BA).
  • Experience in account management in the creative industries.
  • Excellent spoken and written communications skills.
  • Strong organisational and written skills.
  • Good project management skills, ability to use own initiative and also work as part of a multi-functional team.
  • Confidence, tact and a persuasive manner – an ability to be perceptive and understand client needs requirements versus I Heart Studios needs.
  • A professional manner and good people skills for client facing and internal colleagues.
  • Ability to work well under pressure.
  • MS Office fluency.

Competencies

  • Multi-tasking and prioritisation.
  • Attention to detail.
  • Relationship building.
  • Perceptive communications.
  • Problem solving.
  • Team player and motivator.
Apply now